Dive Brief: 

• Multinational advertising and public relations agency Publicis Groupe is ditching Lotus Notes as its email provider. 
• The agency will be switching to Microsoft Outlook. 
• Publicis has been criticized for years by its employees for the decision to use Lotus Notes over more user-friendly options. 

Dive Insight: 

Anyone who has worked in an agency setting, or really any office setting, can attest to how crucial a good email system is to overall workplace satisfaction. So much of the workload is handled through email that problems with the system, in this case Lotus Notes, can be compounded quickly. It's easy to understand why employees were quoted as saying things like, “I was brought to tears with joy."