Capturing the voice of the customer is critical for producing an engaging customer reference, whether it becomes a full-blown case study or is incorporated into a press release, solution brief, or other type of marketing collateral. Collecting quotable material almost always involves an interview, either in person or conducted by phone and recorded to accurately capture the customer’s words.

This customer interview provides a key opportunity that many organizations overlook: The recorded audio can be repurposed for a podcast. Why produce a written document alone when you can provide direct access to the customer’s unique voice? For many prospects, actually hearing real customers endorse a product or service can be very convincing. Podcasts can supplement case studies and product web pages, provide multimedia content for interactive eBooks and conference presentations, and can even be incorporated into a series offered to subscribers over iTunes or other online distribution services.